Key Tender Details

Scope of Work

The selected agency is expected to provide integrated facility support services at RBI’s Kharghar residential colony and related premises. The broad scope may include:

1. Housekeeping and cleaning services for common areas, premises and assigned facilities
2. Pest control treatment and related preventive services
3. Front office support services
4. Facility attendant services
5. Facility management support for the residential colony and ZTC premises
6. Complaint handling and service coordination through a mobile app-based complaint management system
7. Deployment of trained manpower, supervisors, equipment, consumables and administrative support as required under the contract

Pre-Qualification Criteria

Bidders should meet the following broad pre-qualification conditions:

• The bidder should be a company registered under the Companies Act or an LLP registered under the LLP Act.
• The bidder should have at least 5 years of relevant experience in housekeeping, pest control treatment, front office and facility management services as on 31 March 2026.
• Relevant experience should preferably be with reputed institutions such as training establishments, educational institutions, banks, Central Government financial institutions, three-star or above hotels, corporate houses or similar organisations.
• The bidder should have executed relevant works after 31 March 2021 meeting one of the following value conditions:
  • Three similar works, each costing at least 40% of the estimated cost; or
  • Two similar works, each costing at least 50% of the estimated cost; or
  • One similar work costing at least 80% of the estimated cost.
• The bidder should have ISO 9001:2015 Quality Management System certification obtained at least 3 years before the tender release.
• The bidder should have a full-fledged service setup, including manpower and administrative office, in Mumbai / Navi Mumbai.
• The bidder should not have been delisted, banned or blacklisted by any Government authority, regulatory authority, RBI, financial institution or similar organisation during the last 3 years.
• The bidder should have at least 3 client certificates from government, regulatory, financial or other reputed institutions for relevant services executed after 31 March 2021.
• The bidder should have a mobile app-based complaint management system.

Eligibility Criteria

Eligible bidders should be experienced service providers in integrated housekeeping, pest control and facility management services. Agencies must demonstrate operational capability, statutory compliance, technical resources, trained manpower, client satisfaction, quality certification and financial strength.

The technical evaluation may consider experience, size of previous contracts, government/PSU/RBI work execution, workforce strength, ISO/accreditation status and site visit evaluation. Only bidders achieving the minimum required technical score are expected to qualify for financial evaluation.

Financial Criteria

The tender requires bidders to demonstrate adequate financial capacity. As per the available tender information, the bidder should have minimum yearly turnover equal to 100% of the estimated cost during the last three financial years:

1. FY 2022–23
2. FY 2023–24
3. FY 2024–25

Based on the reported estimated cost of ₹4.10 crore, the indicative minimum turnover requirement may be approximately ₹4.10 crore. Bidders should verify the exact turnover calculation and supporting document format from the official tender document.

Required Details Table

Tender Fee and EMD

The original public tender listing reported an EMD of ₹8,20,000. However, later corrigendum-based listings mention EMD, document cost and tender fee as “Refer Documents.” Therefore, bidders should confirm the final EMD amount, EMD exemption conditions, tender fee and payment mode from the latest corrigendum and official RBI/MSTC tender portal before submission.

Important Dates

Submission Guidelines

Bidders should submit their bids through the prescribed online e-tendering platform. The submission is expected to include a technical bid and a financial/price bid as per the tender instructions.

Before submission, bidders should:

1. Register on the prescribed e-procurement portal, if not already registered.
2. Use a valid Class III Digital Signature Certificate, wherever required.
3. Review the original tender document, all corrigenda, pre-bid minutes and technical specifications.
4. Upload all required eligibility, experience, financial, statutory and technical documents.
5. Submit EMD and tender fee as per the latest tender instructions.
6. Ensure that the BOQ/price bid is submitted only in the prescribed format.
7. Submit the bid before the final deadline to avoid portal or technical issues.

Document Checklist

Bidders should keep the following documents ready for submission:

1. Company registration certificate / LLP registration certificate
2. PAN card
3. GST registration certificate
4. Udyam/MSME certificate, if claiming applicable benefits or exemption
5. Audited financial statements for FY 2022–23, FY 2023–24 and FY 2024–25
6. CA-certified turnover certificate
7. Net worth certificate, if required by the official tender document
8. Work orders and completion certificates for relevant works executed after 31 March 2021
9. Proof of similar work value meeting 40% / 50% / 80% criteria
10. Minimum 3 client performance certificates
11. ISO 9001:2015 certificate
12. Proof of service setup / office in Mumbai or Navi Mumbai
13. Details of manpower, supervisors, equipment and operational resources
14. Mobile app-based complaint management system proof or process note
15. Non-blacklisting / non-banning declaration
16. EPFO, ESIC and applicable labour law registrations
17. Pest control licence / statutory permissions, wherever applicable
18. Power of attorney / authorised signatory letter
19. Signed tender document, NIT, corrigenda and pre-bid clarification acceptance
20. EMD proof and tender fee proof, as applicable
21. Technical bid forms and undertakings
22. BOQ / financial bid in prescribed format
23. Valid Class III Digital Signature Certificate for online submission.