Key Tender Details

Scope of Work

The tender is for deployment of outsourced manpower at Military Dental Centre, Meerut. The scope includes administrative support, patient facilitation, reception management, clerical assistance, conservancy services and general maintenance support.

1. Data Entry Operator

The Data Entry Operator will be deployed mainly for reception and patient-management support. Key responsibilities include:

1. Managing receptionist duties and digitisation-related reception work.
2. Allotting specific surgery to patients based on specialist treatment requirements.
3. Maintaining patient records for those reporting for treatment.
4. Upkeep of the reception and patient waiting area.
5. Supporting patients with soft skills, empathy and basic assistance.
6. Assisting patients towards respective surgeries and accompanying them when required.

2. Office Assistant

Office Assistants will support existing manpower in administrative and clerical work. Responsibilities include:

1. Basic computer-related support.
2. Maintenance and upkeep of documents, stores and ledgers.
3. Clerical duties as required by the respective department.

3. Lady Attendant

The Lady Attendant will provide support to female patients. Responsibilities include:

1. Accompanying lady patients during treatment.
2. Supporting cleanliness of the patient waiting area.
3. Providing personalised assistance to female patients in OPDs.
4. Assisting during dental examination, treatment and patient mobility.

4. Conservancy Staff

The conservancy staff will be responsible for hygiene, sanitation and biomedical waste support. Responsibilities include:

1. Cleaning, sweeping, sanitisation and disinfection of dental surgeries.
2. Collection of biomedical waste from dental surgeries.
3. Segregation of waste as per biomedical waste policy.
4. Deposition of segregated waste at the central BMW facility.

5. General Support / Multi-Tasking Support

The manpower may also be used for unit-level support activities such as:

1. Upkeep of heating devices and coolers for patient care.
2. Distribution of patient comfort aids and recreational items in waiting areas.
3. Maintenance of sanitation and cleanliness in waiting areas and dental surgeries.
4. Assistance to specially abled patients from and to dental surgeries.
5. Support in recovery room and radiography room.
6. General cleaning and upkeep of unit and surrounding areas.
7. Dispatch of medical stores items to dependent ECHS polyclinics.
8. Upkeep and cleanliness of overhead water tanks of the unit.

Manpower Categories Mentioned in the Bid

Note: Bidders should verify the final quantity and profile mapping directly on the GeM portal before submission, as the SOW attachment and GeM line items should be read together.

Pre-Qualification Criteria

Bidders must meet the following key pre-qualification requirements:

1. The bidder should be an eligible GeM-registered service provider.
2. The bidder should have experience in providing same or similar manpower outsourcing services.
3. Minimum past experience required: 3 years.
4. Past experience should preferably be with Central Government, State Government, PSU or similar institutional clients.
5. The bidder must have the required geographical presence in Uttar Pradesh, as specified in the bid.
6. The bidder must upload all documents required under the bid, including experience proof, turnover proof and certificates requested in ATC.
7. MSE and DPIIT-recognised Startup bidders may claim relaxation in turnover and experience criteria, subject to valid documentary proof.

Eligibility Criteria

Financial Criteria

Experience Criteria

The bidder must have executed similar services during the prescribed period. For similar service experience, any one of the following may be considered:

• Three similar completed services costing not less than 40% of the estimated cost; or
• Two similar completed services costing not less than 50% of the estimated cost; or
• One similar completed service costing not less than 80% of the estimated cost.

Valid proof may include contract copies with invoices, client execution certificates with contract value, or any other relevant document supporting successful contract execution.

EMD and Performance Security

The bid requires an Earnest Money Deposit (EMD) of ₹40,000. The advisory bank mentioned is State Bank of India. The buyer-added clause states that EMD is to be deposited in favour of CDA, Meerut, being the paying agency.

The tender also mentions an ePBG of 3% for a duration of 12 months. EMD exemption is available as per GeM GTC for eligible categories such as MSE service providers and DPIIT-recognised startups, subject to valid supporting documents.

Submission Guidelines

• Bids must be submitted online through the GeM portal.
• The bid type is Single Packet Bid.
• Bidders must upload all required documents at the time of submission.
• Financial document indicating price breakup is required.
• Technical clarification time allowed during evaluation is 2 days.
• Bid auto-extension may apply as per GeM settings if the minimum bid condition is not met.
• Bidders should carefully review buyer-added terms and conditions before submission.
• The buyer may increase or decrease contract quantity or duration up to 25% at the time of contract issuance, as per the option clause.
• The bidder must comply with applicable labour laws, wage rules, social security obligations, EPF/ESI requirements and other statutory requirements applicable to manpower outsourcing services.

Document Checklist for Bidders

Important Dates