Key Tender Details

Scope of Work

The selected service provider will deploy 16 graduate Data Entry Operators for technical and administrative support work at DIBT/DFRL, Mysore. The DEOs will be responsible for:

1. Creation of databases for implementation of version 2.1 of the Integrated Materials Management System (IMMS).
2. Data entry work for implementation of office automation.
3. Assistance in Admin, Establishment and Finance sections for day-to-day activities.
4. Creation of databases for Human Resource activities.
5. Typing of official letters and support for file movement and file maintenance.
6. Day-to-day office administration activities in Technical Coordination and Technical divisions.

The normal working hours will be 09:00 AM to 05:30 PM on working days, including a half-hour lunch break. However, personnel may be required to work late or attend duties on Saturdays, Sundays and gazetted holidays in case of work exigencies.

Pre-Qualification Criteria

The service provider/bidder must meet the following key pre-qualification requirements:

1. The bidder must have an office in the consignee state, i.e., Karnataka.
2. Valid documentary proof of the Karnataka office is required. Acceptable documents include registration certificate, Labour Department registration under the Karnataka Shops and Commercial Establishment Act, GST copy with registered office address in Karnataka, or MSME registration with registered office address in Karnataka.
3. Rental agreement and self-declaration will not be treated as valid documentary proof for geographic location.
4. The bidder should have experience of at least three to five years in executing similar services for Government departments, DRDO organisations or public sector organisations.
5. The service provider must comply with the Minimum Wages Act, 1948.
6. The contractor must obtain a licence under the Contract Labour (Regulation & Abolition) Act, 1970 from the jurisdictional authority and provide it within one month from the date of conclusion of contract.
7. The bidder should not have been blacklisted by any Government department or organisation.
8. The bidder must hold valid PAN, TAN, ESIC, EPF, GST Registration, Labour Department Registration and other applicable statutory registrations.

Eligibility Criteria

The deployed personnel and bidder must comply with the following eligibility conditions:

1. Personnel must have the prescribed qualification and should be able to understand and communicate in any two languages among Hindi, Kannada and English.
2. Contract personnel must be above 18 years of age.
3. The Centre Head, DIBT, Mysore reserves the right to accept or reject personnel proposed by the service provider.
4. Replacement must be provided within one week in case of rejection, resignation, unsatisfactory performance or irregularity of any deployed personnel.
5. Police verification of contractual workers must be obtained by the vendor at its own cost before deployment and renewed yearly.
6. Age and address proof of personnel must be provided through Aadhaar Card, Election Identity Card, ration card or any other Government-issued document.
7. The service provider must provide identity cards to all deployed DEOs.
8. Contractual staff will not have any employment claim or service-benefit claim against DIBT/DRDO.

Financial Criteria

The tender includes the following financial eligibility and compliance requirements:

Tender Fee, EMD and Performance Security

Submission Guidelines

1. Bids must be submitted online through the GeM portal.
2. The bid type is single packet bid.
3. The financial price breakup must be uploaded as required.
4. Supporting documents for turnover, experience, certificates and exemptions must be uploaded with the bid.
5. If a bidder seeks exemption from turnover or experience criteria, valid supporting documents must be uploaded for buyer evaluation.
6. The bidder must upload an undertaking confirming that the firm is not under liquidation, court receivership, similar proceedings or bankruptcy.
7. The successful bidder must submit performance security/ePBG or FDR as allowed under the bid terms within the prescribed timeline.
8. Salary/wages must be paid first by the service provider to deployed staff, and the provider may claim payment from the buyer along with statutory documents such as PF, ESIC and bank payment statements.
9. The service provider must follow minimum wage, EPF, ESI, professional tax and other statutory obligations.
10. Wages must be paid to contract workers before the 7th day of each month for the preceding month, and payslips must be issued.

Important Dates

Document Checklist for Bidders

Bidders should keep the following documents ready for online submission:

1. GeM registration details.
2. Experience documents for same/similar services.
3. Bidder turnover proof for last three years.
4. Audited balance sheets or CA/Cost Accountant certificate for turnover.
5. Certificate requested in ATC.
6. OEM Authorization Certificate and OEM Annual Turnover documents, if applicable as per GeM document list.
7. Supporting documents for MSE/Startup relaxation, if claimed.
8. Karnataka office proof such as valid registration certificate, Labour Department registration, GST certificate with Karnataka address or MSME certificate with Karnataka address.
9. Valid PAN and TAN.
10. GST Registration Certificate.
11. ESIC Registration.
12. EPF Registration.
13. Labour Department Registration.
14. No-blacklisting declaration.
15. Undertaking for non-liquidation, non-bankruptcy and no court receivership.
16. Declaration regarding payment of wages before the 7th day of each month.
17. Bid security declaration, if applicable.
18. Undertaking to obtain Contract Labour licence within one month from contract conclusion.
19. List of proposed personnel for buyer scrutiny and finalisation.
20. Police verification documents of deployed personnel before deployment.
21. Age and address proof of personnel.
22. EPF account number and ESI details of personnel after contract award.
23. Financial price breakup.
24. Acceptance of all bid terms, GeM GTC, STC/ATC and buyer-added conditions.