Key Tender Details

Scope of Work

The tender covers outsourcing of highly skilled IT Technician staff for Command Hospital (NC), Udhampur. The selected service provider will deploy manpower to support hospital IT operations and user support services.

The scope of work includes:

1. Hardware and software management.
2. Maintenance, troubleshooting, and management of computer systems, printers, scanners, copiers, and computer peripherals.
3. Daily technical support to end users.
4. Assistance in setting up and installing workstations and other office IT equipment.
5. Network support.
6. User support and troubleshooting.
7. IT inventory and asset management.

The deployed manpower may also be required to work as per hospital roster requirements, including shift duties, night duties, Sunday/gazetted holiday duties, or extended hours based on operational exigencies.

Working Days and Hours

The maximum number of working days is 26 days per month. The working hours will be 8 hours per day, including a 30-minute lunch break. Work timings may vary as per hospital requirements, and attendance will be recorded accordingly.

Technical Qualification Criteria

The manpower proposed for deployment should meet the prescribed technical qualification requirements. The required qualification includes:

• BE / B.Tech / BCA / B.Sc. in Computer Science or IT; or
• Diploma in Computer Application or Office Automation.

The designated profile is IT Technician, classified under Highly Skilled manpower category.

Eligibility Criteria for Bidders

Bidders must be eligible service providers registered on GeM and capable of providing similar manpower outsourcing services. The bid requires prior experience in similar services and compliance with all applicable statutory requirements.

Important eligibility conditions include:

• The bidder must have experience in same or similar services.
• Past experience of similar services is required.
• Service provider’s office/geographical presence is required in Jammu & Kashmir.
• Bidders must submit all required documents in the correct ATC tab/column on GeM.
• Bidders must comply with labour laws, minimum wages, EPF, ESI, GST, and other statutory obligations.
• MII compliance is applicable.
• MSE purchase preference is applicable as per GeM terms.

Financial Criteria

Experience Criteria

The bidder must have 3 years of past experience in same or similar services. The bid document also specifies past experience requirements based on completed similar services during the current financial year and the last three financial years.

The bidder should have successfully completed:

• Three similar completed services costing not less than 40% of the estimated cost; or
• Two similar completed services costing not less than 50% of the estimated cost; or
• One similar completed service costing not less than 80% of the estimated cost.

Relevant contracts/orders and supporting documents must be uploaded with the bid.

Tender Fee and EMD Details

Submission Guidelines

Bids must be submitted online through the GeM portal. The tender follows a Single Packet Bid system and will be evaluated on a total value-wise basis. Bidders must upload all required documents in the appropriate ATC/document upload fields on GeM.

Important submission instructions:

1. Documents must be uploaded in the ATC tab as per the serial numbers mentioned in Para 7 of the ATC.
2. Documents should be properly annotated and clearly identifiable.
3. No additional documents should be uploaded beyond the required documents.
4. Hard copies of documents listed in Para 7 of the ATC must be submitted to the buyer within 7 days of award of contract.
5. Documents/undertakings should be dated after publication of the GeM tender and before the closing date/time.
6. Declarations and undertakings should mention the GeM Bid Number and date.
7. Documents uploaded in any incorrect column or submitted undated may not be considered, and technical bids may be liable for rejection.
8. Time allowed for technical clarifications during technical evaluation is 3 days.

Key Dates and Deadlines

Document Checklist for Bidders

Bidders should prepare and upload the following documents as per the GeM bid and ATC requirements:

1. Experience criteria documents.
2. Bidder turnover documents.
3. Certificate requested in ATC.
4. OEM Authorization Certificate, if applicable as per GeM document field.
5. OEM Annual Turnover document, if applicable as per GeM document field.
6. EPF registration certificate with latest receipt of premium/contribution paid for employees.
7. ESI registration certificate issued by the appropriate authority.
8. Labour License / Labour Department Registration Certificate.
9. MSME category certificate, if applicable.
10. Proof of financial turnover for FY 2025–26 for ₹21,38,667, duly audited by Chartered Accountant; MSME exempted where applicable.
11. Valid proof of office in Udhampur/Jammu, such as notarised rent agreement valid for at least six months after commencement of contract, ownership document, Form C, or Shop & Establishment Certificate for Jammu & Kashmir.
12. Bank solvency certificate for 80% of bid/contract value in favour of Comdt, CH(NC).
13. ISO 9001:2015 / ISO 14001:2014 certification along with SA 8000-2014 / OHSAS / Occupational Health & Safety certification such as ISO 45001, as applicable.
14. Undertaking on firm’s letterhead confirming payment of wages/allowances as per Government orders and acceptance of action under GeM SLA in case of default.
15. Non-termination and non-blacklisting undertaking on ₹10 stamp paper, duly notarised.
16. Declaration that the firm has not been blacklisted and services were not terminated in the last financial year.
17. Declaration that no legal suit/criminal case is pending against the firm/proprietor/partner and that there has been no conviction on grounds of moral turpitude or violation of law.
18. Proof of EMD deposit at 5% of contract value, unless valid exemption applies.
19. Undertaking for acceptance of tender terms and conditions on firm/company letterhead.
20. Any supporting exemption documents, if the bidder claims exemption from applicable criteria.

Post-Award / Monthly Billing Documents

The ATC also identifies documents required for processing bills after award of contract. These include:

1. Attendance sheet issued by the hospital.
2. Salary calculation sheet showing salary credited, EPF/ESIC deductions, and firm contribution.
3. Bank statement showing salary deductions and salary payment details.
4. EPF and ESI return-cum-challan with nominal roll of contributing employees.
5. GST payment receipt.
6. Mandate form and cancelled cheque.
7. PAN card and GST registration copy.
8. Contract agreement copy.
9. Performance Bank Guarantee, wherever applicable.