Key Tender Details

Required Details Table

Important Dates and Deadlines

Scope of Work

The selected implementing agency will be responsible for the supply, installation, training and maintenance of software and hardware for HT new connections above 2000 kVA for KPTCL and ESCOMS. The project includes the development and deployment of an integrated single-window portal for new connections above 2000 kVA, covering power sanction workflow, application processing, departmental approvals and stakeholder integration.

Key scope elements include:

1. Online verification of Aadhaar number, mobile number and email ID through OTP.
2. Generation of ESCOM-wise unique application ID.
3. Time stamping of events from application acceptance to service certificate issuance.
4. SMS and email alerts to concerned officials for required actions.
5. Joint inspection workflow between ESCOM and KPTCL officers.
6. Single Window Committee approval, comments and suggestions module.
7. Online payment facility through mobile banking, net banking and UPI.
8. Integration with CEIG approval process for drawings, commissioning and work orders.
9. Joint material inventory and work execution tracking.
10. MIS dashboard, application tracking and reports for KPTCL and ESCOMS.
11. Integration of KPTCL, ESCOMS, payment gateway and Electrical Inspectorate systems.
12. ESCOM-wise facility management system.

Hardware Supply Requirement

The tender also includes supply of related hardware such as database servers, application server, SAN storage, firewalls, Layer-2 switch, Windows server operating systems and cloud-based disaster recovery centre with 3.5 years coverage.

Installation, Deployment, Maintenance and Training

The software must be user-friendly, professionally designed, accessible on Windows machines, supplied with one network licence, and capable of being installed across eligible machines. The application will be hosted at the KPTCL data centre with 99.9% uptime. The bidder must provide documentation, installation guides, user manuals, testing methodology and required reports. Maintenance includes software upgrades, yearly audit by a MeitY/CERT-In empanelled vendor, remote support and on-site support where required. Training must be conducted for KPTCL and ESCOM offices for three days, covering all features and modules of the software.

Pre-Qualification Criteria

Eligible bidders must meet the following major pre-qualification conditions:

1. The bidder must be a company, LLP, partnership firm or proprietorship registered in India.
2. The bidder must be an authorized service provider with the OEM of the proposed solution.
3. The bidder must have 5 years of experience as a recognized solution provider in at least two HT New Connection Software works during the last five years.
4. The bidder must have implemented at least three HT New Connection software systems in Karnataka ESCOMS.
5. The bidder should have an office in Karnataka.
6. The bidder must hold ISO 9001:2015, ISO 27001:2022 and CMMI Level 5 certificates.
7. The bidder must have positive net worth and minimum annual turnover of ₹6.5 crore during FY 2022-23, FY 2023-24 and FY 2024-25 from software solutions and related services.
8. Liquid assets as on or after 31 January 2026 should not be less than ₹80 lakh, supported by certificate from a scheduled commercial bank.
9. Bidder should have GST registration in Karnataka or undertake to register in Karnataka within 3 months from the date of Detailed Work Award.
10. Bidders blacklisted, debarred, restricted, terminated or short-closed for poor performance in government contracts during the last five years are not eligible.

Eligibility Conditions

Bidders must not be under a declaration of ineligibility for corrupt or fraudulent practices issued by the Government of Karnataka. The tender fee and EMD must be credited to the respective receiving bank accounts of e-Procurement before the last date and time of bid submission. EMD payment must be made in one single transaction; part payments may lead to rejection. The successful bidder must also submit the split-up of the price sheet as per Form 8.

Consortium, joint venture, subcontracting and subletting of work are not permitted under this tender.

Financial Criteria

The tender requires bidders to demonstrate strong financial capability. The bidder must have:

1. Positive net worth.
2. Minimum annual turnover of ₹6.5 crore during FY 2022-23, FY 2023-24 and FY 2024-25 from software solutions and related services.
3. Liquid assets of at least ₹80 lakh as on or after 31 January 2026, including cash at bank, term deposits and available fund-based credit facility from scheduled banks.
4. Audited Balance Sheet and Profit & Loss statements with CA certificate; provisional certificate may be submitted if final FY 2024-25 documents are unavailable.

The successful bidder must submit Performance Bank Guarantees: 5% of the Part-A cost for supply, installation, software and training, and 5% of the AMC cost for Part-B.

Tender Fee and EMD

The tender fee is ₹5,000, and the Earnest Money Deposit is ₹3,18,600. The tender processing fee and EMD must be paid through e-Procurement e-payment mode. The RFP states that bids without EMD will be rejected as non-responsive. EMD will be refunded to unsuccessful bidders after finalization of the tender, while the successful bidder’s EMD will be refunded after fulfilling the performance guarantee requirement.

Submission Guidelines

Bids must be submitted online through the Karnataka Public Procurement Portal. The tender follows a two-cover system: Technical Bid and Price Bid. The technical bid must not contain financial information. The financial proposal must be entered directly in the KPPP portal and should include all costs, taxes and duties. Prices must be quoted in Indian Rupees only, on a firm price basis, and must be inclusive of all deliverables mentioned in the scope of work. Conditional, incomplete or late bids may be rejected.

Bidders are advised to check the e-Procurement portal regularly because amendments, corrigenda and clarifications will be uploaded only on the portal.

Contract Period and Payment

The project includes a 6-month implementation period, followed by 1-year warranty and 2-year AMC period. The delivery schedule mentions supply, installation of software and hardware, and training within T + 180 days, where T is the date of Detailed Work Award. Payment will be made after completion certification by SEE (Planning), KPTCL and certification of bills.

Document Checklist