Key Tender Details

Scope of Work

The selected agency or platform will be responsible for planning, onboarding, deployment, operational management, technology platform implementation, backend coordination, customer support and reporting for workforce deployment and household support services in Tripura.

The scope includes:

1. Identification and onboarding of skilled and non-skilled workforce.
2. Verification and documentation of deployed workers.
3. Workforce deployment, attendance tracking and operational coordination.
4. Development or deployment of technology-enabled systems such as mobile applications, admin dashboards, booking systems and customer support systems.
5. Backend operations, monitoring and reporting.
6. Marketing, branding, digital promotion and public outreach.
7. Coordination with the Directorate of Skill Development for training, orientation and implementation.
8. Maintenance of payroll records, deployment records and operational compliance.

The workforce categories may include housekeeping support, cleaning assistance, kitchen assistance, dishwashing support, general household support, electrical services, plumbing services, AC servicing and maintenance, technical and appliance support services.

Workforce Deployment Plan

The selected agency is expected to operationalize workforce deployment in a phased manner during the initial 3-month project period.

By the end of the 3-month operational period, the cumulative workforce deployment is expected to reach approximately 45 workers, subject to operational requirements and feasibility.

Pre-Qualification Criteria

Bidders should meet the minimum eligibility and operational requirements specified in the RFP. Key pre-qualification requirements include:

1. The bidder must be a legally registered entity in India, such as a company, LLP, partnership firm, society, trust, proprietorship, startup entity or technology platform organization.
2. The bidder must possess valid registration documents, PAN and GST registration, wherever applicable.
3. The bidder should demonstrate operational and technical capability for managing technology-enabled workforce deployment and service operations.
4. The bidder should have access to required backend systems, workforce management tools, operational teams and support infrastructure.
5. The bidder must not be blacklisted, debarred or suspended by any Central Government, State Government, PSU, statutory authority or local body.
6. Bidders must submit all required documents online through the e-Procurement portal only.

Eligibility Criteria

The tender allows participation by startups, operational service agencies and technology-enabled platforms. Preference may be given to agencies having experience in:

• Technology-enabled operational services.
• Workforce deployment systems.
• Digital platforms and customer service operations.
• Startup ecosystem or SaaS-based operations.
• Local operational presence or workforce accessibility in Tripura.
• Employment generation, workforce mobilization and skill development-related activities.

The bidder should also have a suitable team comprising technical personnel, coordinators, backend support staff, trainers or workforce management professionals, as required for the project.

Minimum Experience Requirement

The RFP provides specific experience expectations for key management personnel:

Financial Criteria

The bidder must demonstrate adequate financial and operational capability to implement the proposed project. Documents such as audited financial statements, income tax returns, bank statements, Chartered Accountant certificate, financial declaration and/or DPIIT Startup Recognition Certificate may be submitted, as applicable.

For DPIIT-recognized startups that may not have three years of ITRs or audited financial statements, the valid DPIIT Startup Recognition Certificate may be considered along with supporting operational capability documents, subject to RFP conditions.

Tender Fee and EMD

The tender document states that both Tender Fee and EMD must be paid electronically through the online payment facility available on the Tripura e-Procurement Portal.

Technical Evaluation Criteria

The technical evaluation will be conducted for 100 marks. A bidder must secure the minimum qualifying score specified in the RFP.

Minimum technical qualifying score: 60 marks out of 100.

Submission Guidelines

Bidders must submit their proposals through the Tripura Government e-Procurement Portal only. Physical submission of documents or hard copies will not be accepted.

Key submission instructions:

1. Bidder must have a valid Class 3 Digital Signature Certificate.
2. Bidder must register on the Tripura e-Procurement Portal and obtain user credentials.
3. All documents must be scanned and uploaded in PDF format.
4. Documents should be uploaded as per the formats and annexures prescribed in the RFP.
5. Conditional, incomplete or non-responsive proposals may be rejected.
6. False, fabricated or misleading documents may lead to disqualification, forfeiture of EMD and blacklisting.
7. Bids can be submitted or resubmitted until the bid closing time; the latest submitted bid will be considered.

Document Checklist

Bidders should prepare and upload the following documents:

1. Registration / Incorporation Certificate.
2. PAN Card and GST Registration Certificate.
3. Startup Recognition Certificate, if applicable.
4. Audited financial statements / ITRs / bank statements, wherever applicable.
5. Chartered Accountant certificate or financial declaration, if applicable.
6. Work orders, agreements, completion certificates or client references, if available.
7. Mobile application details, screenshots, website and dashboard details.
8. Technology platform documents, product brochures, demo links, architecture documents or user manuals.
9. Team profiles / CVs of key personnel and operational team members.
10. Operational implementation plan and workforce deployment strategy.
11. Marketing and outreach plan.
12. Documents showing office infrastructure, manpower deployment capacity and support systems.
13. Lease / ownership documents, if applicable.
14. Notarized affidavit or self-declaration for non-blacklisting.
15. Power of Attorney or authorization letter for authorized signatory.
16. Proof of Tender Fee and EMD payment.
17. Self-declarations, affidavits and annexures prescribed under the RFP.
18. Any other supporting document substantiating claims made in the proposal.

Summary Table of Required Details