Pre-Qualification Criteria
Tender Summary for SkillCouncils.com
The Office of the Comptroller and Auditor General of India has issued an RFP for Rate Contract and Engagement of Managed Service Providers for providing Cloud IaaS/PaaS/AI-ML/Gen-AI Services. The objective is to discover item-wise rate cards and empanel eligible MSPs for future cloud, data, analytics, disaster recovery, AI/ML and GenAI requirements of CAG India. The contract period will be 2 years, extendable by 1 year at the discretion of CAG India.
Key Tender Details
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Particular
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Details
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Tender Name
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Rate Contract and Engagement of Managed Service Providers for Providing Cloud IaaS/PaaS/AI-ML/Gen-AI Services for CAG
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Tender No.
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19ISW2026_CAG19052026
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Authority
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Office of CAG of India
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Location
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New Delhi
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Tender Category
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Government Tender
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Industry
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IT Services, Cloud Services, Managed Cloud, AI/ML, GenAI
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Contract Period
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2 years, extendable by 1 year
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Method of Selection
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Lowest Cost Based Selection on total evaluated BoQ basket, followed by item-wise L1 rate discovery, L1 rate matching and empanelment of 4 bidders
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Consortium
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Not allowed
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Bid Validity
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180 days
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Performance Guarantee
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3%
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Tender Fee
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NIL
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EMD
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₹2,00,000
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Submission Portal
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eProcure portal and/or CAG tender portal
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Scope of Work
The empanelled Managed Service Provider will be responsible for end-to-end cloud service provisioning, configuration, management, monitoring, governance, reporting and support for services ordered by CAG India through future Work Orders or Purchase Orders.
The broad scope includes:
- Cloud IaaS/PaaS Services
Provisioning and support of compute, storage, database, networking, security, PaaS, analytics and managed platform services.
- AI/ML and GenAI Services
Support for GPU/accelerator services, ML workspaces, model training, inference services, AI APIs, GenAI/LLM services, vector/search/embedding services, MLOps pipelines and model monitoring.
- Landing Zone and Tenancy Setup
Creation of cloud accounts/subscriptions/tenancies, landing zone configuration, resource tagging, security baselines, governance guardrails and environment segregation.
- Network, Security and IAM
Configuration of virtual networks, VPN/private connectivity, load balancers, IAM, MFA, RBAC, encryption, key management, secrets management, audit trails and security logging.
- Managed Cloud Operations
Incident management, problem management, change management, service request management, monitoring, logging, backup, restore, disaster recovery support and SLA reporting.
- Security, Audit and Compliance
Ensuring use of MeitY-empanelled cloud offerings, India data residency, audit support, security reports, access reports, vulnerability tracking and compliance reporting.
- Billing, Metering and FinOps
Monthly usage reports, budget alerts, cost anomaly reports, rightsizing recommendations, tagging compliance, chargeback/showback reporting and bill verification.
Pre-Qualification Criteria
Eligible bidders must satisfy the following minimum criteria:
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Criteria
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Requirement
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Legal Entity
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Bidder must be a legal entity registered in India, preferably a Company or LLP
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Existence
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Minimum 10 years in India
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One CSP Participation
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Bidder can quote with only one Cloud Service Provider
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Consortium
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Not allowed
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Non-Blacklisting
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Bidder should not be blacklisted/debarred by Government, PSU, autonomous body or Government agency in the last 5 years
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Insolvency
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Bidder must not be insolvent/bankrupt or under bankruptcy proceedings
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MSP Experience
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Minimum 3 years’ experience in managed cloud services
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Government/PSU Experience
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One project of ₹15 crore OR two projects of ₹8 crore each OR three projects of ₹6 crore each for cloud hosting, data migration and managed services support
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Support Capability
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24x7 support through email, phone, web portal and escalation channels
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Security Compliance
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Compliance with data protection, confidentiality, cybersecurity, audit and incident reporting requirements
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Financial Criteria
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Financial Parameter
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Requirement
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Bidder Average Annual Turnover
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Minimum ₹10 crore from software development, implementation, maintenance services, managed cloud services, data centre/cloud infrastructure services or related IT services during the last 3 audited financial years
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Net Worth
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Positive net worth in each of the latest 3 financial years
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CSP Average Annual Turnover
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Minimum ₹1,000 crore average annual turnover for FY 2019-20, 2020-21 and 2021-22
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Supporting Documents
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CA/Statutory Auditor certificate with audited financial statements
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CSP Eligibility Criteria
The Cloud Service Provider proposed by the bidder must be MeitY-empanelled and STQC audited. The CSP should provide IaaS, PaaS and SaaS services from India as per MeitY guidelines. It must also have published cloud service rates, SLAs, service health dashboard, outage details, cloud security services, database services, AI/ML and GenAI capabilities, and relevant certifications such as ISO 9001, ISO 27001, ISO 20000-1, ISO 27017, ISO 27701, SOC 1, SOC 2 and SOC 3.
Technical Evaluation Criteria
Technical evaluation will be conducted for 100 marks, and the minimum qualifying score is 80 marks. Commercial bids of only technically qualified bidders will be opened. Bidders with CSP technical compliance below 85% will be disqualified, regardless of total technical marks.
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Evaluation Component
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Marks
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Bidder Capability – Cloud Hosting Experience
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20
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CSP Technical Compliance
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30
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Technical Proposal / Bidder Presentation
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25
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Proof of Concept
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25
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Total
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100
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Tender Fee and EMD
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Fee / Security
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Details
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Tender Fee
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NIL
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EMD Amount
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₹2,00,000
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EMD Submission
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EMD proof to be submitted as per Tender Fact Sheet
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EMD Mode
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Through eProcurement portal and submission to Director IS, O/o CAG of India, 9 DDU Marg, New Delhi-110124; Form-PQ1 refers to Bank Guarantee/Demand Draft/e-Challan/other permitted mode
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EMD Exemption
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Not specifically mentioned in the RFP
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Performance Guarantee
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3%
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Important Dates and Deadlines
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Event
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Date
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Tender / RFP Issuance Date
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20.05.2026
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Last Date for Submission of Pre-Bid Queries
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27.05.2026
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Pre-Bid Query Response Date
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30.05.2026
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Pre-Bid Meeting
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Not specified in the RFP
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Last Date and Time for RFP Submission
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04.06.2026
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Technical Bid Opening Date
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Not specified in the RFP
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Financial Bid Opening Date
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After technical qualification; exact date not specified
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Contract Period
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2 years from award/signing, extendable by 1 year
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Submission Guidelines
Bidders must submit the proposal as per the RFP and e-Tendering Portal requirements. The bid must be complete in all respects and supported with documentary evidence for eligibility, technical and commercial requirements. The RFP and all prescribed forms must be signed and stamped by an authorized signatory through Power of Attorney, Board Resolution or equivalent authorization.
The bid will be submitted in two covers:
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Cover
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Contents
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Cover 1: Fee / Pre-Qualification / Technical
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EMD proof, Power of Attorney/Board Resolution, signed RFP, bidder eligibility documents, CSP authorization, MeitY empanelment evidence, technical response, unpriced BoQ, undertakings and all prescribed forms
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Cover 2: Financial Bid
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Price bid/commercial BoQ in prescribed Excel format and signed financial bid covering letter
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No financial price or rate should be disclosed in the Pre-Qualification or Technical Proposal. Conditional, incomplete, non-compliant or improperly submitted bids may be rejected.
Required Details Table
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Requirement
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Details
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Minimum Average Annual Turnover
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Bidder: ₹10 crore average annual turnover in last 3 audited financial years from IT/cloud-related services
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Net Worth Requirement
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Positive net worth in each of the latest 3 financial years
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Minimum Experience
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10 years existence in India; 3 years managed cloud services experience; Government/PSU cloud experience as per value criteria
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Submission Mode
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Both – online through eProcurement portal, with EMD/PoA/physical hard copy submission as required
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EMD Exemption
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Not mentioned / No clear exemption provided
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Tender Fee Required
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NIL
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EMD Amount
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₹2,00,000
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Mode of EMD
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eProcurement portal plus physical submission; BG/DD/e-Challan/other permitted mode as per RFP format
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Estimated Cost
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Not specified; rate-card based empanelment with no assured minimum quantity, spend or work order value
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Performance Guarantee
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3%
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State / Location
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New Delhi
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Tender Category
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Government
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Industry
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IT, Cloud Infrastructure, Managed Services, AI/ML, GenAI
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Document Checklist
Bidders should prepare and submit the following documents:
- EMD proof
- Power of Attorney / Board Resolution for authorized signatory
- Signed and stamped RFP document
- Pre-Qualification Bid Covering Letter
- Certificate of Incorporation / Registration
- PAN, TAN and GST registration
- Bidder organization details
- Undertaking for one-CSP participation
- CSP authorization letter for this RFP
- MeitY empanelment and STQC audit evidence of CSP
- Non-blacklisting declaration
- Insolvency / bankruptcy declaration
- CA/Statutory Auditor certificate for turnover
- Audited financial statements for latest 3 financial years
- Positive net worth certificate
- Work orders / contracts / completion certificates for managed cloud services
- Government/PSU/constitutional body/autonomous body project experience documents
- 24x7 support centre details and escalation matrix
- Security/privacy compliance declaration
- Technical compliance matrix
- CSP technical documents, URLs and certifications
- Approach and Methodology Document
- Technical Solution Document
- Landing zone architecture diagram
- Security architecture and AI/GenAI service approach
- Proposed manpower/resource compliance details
- Unpriced BoQ in technical cover
- Commercial BoQ / price bid in prescribed Excel format
- Commercial bid covering letter
- No deviation certificate
- No conflict of interest undertaking
- Total responsibility undertaking
Website-Ready Advisory Note:
This RFP is suitable for experienced Managed Service Providers, cloud infrastructure companies, IT service providers and technology firms with strong financial credentials, government cloud project experience, MeitY-empanelled CSP association and proven capability in managed cloud operations, AI/ML, GenAI, cybersecurity, monitoring, billing governance and disaster recovery support. Interested bidders should carefully review the RFP, BoQ, corrigenda and official portal instructions before submission. |
