Key Tender Details

Scope of Work

The selected agency will be responsible for planning, implementation, training delivery, monitoring and reporting of capacity building and IEC/BCC-related activities across Municipal Corporation Panipat.

The broad scope includes:

1. Training Needs Assessment

The agency will conduct a baseline assessment and gap analysis to identify skill gaps among municipal officials, sanitation workers and other stakeholders. A Training Needs Assessment Report will be submitted in alignment with SBM-U 2.0 guidelines and MSW Rules 2016.

2. Curriculum and Module Development

The agency will develop customized training modules, manuals, presentations, SOPs, IEC materials, audio-visual content and case studies. The training content should be bilingual, covering English and Hindi.

3. Training Delivery

The agency will conduct classroom training, workshops and seminars for officials and supervisors. It will also undertake practical and on-site training, field demonstrations and exposure visits to model ULBs and waste processing facilities.

4. Capacity Building Support

The agency must deploy qualified trainers and subject matter experts and provide logistical and administrative support for effective execution of the training programme.

5. Monitoring and Reporting

The selected agency will conduct pre-training and post-training assessments, maintain attendance records and participant databases, develop a digital MIS/dashboard for progress tracking, submit monthly progress reports with geo-tagged photographs and submit a final completion report with outcomes and recommendations.

Target Participants

The programme will follow a tiered approach covering multiple stakeholder groups.

Tier 1: Strategic and Executive Level

Participants may include elected representatives, Municipal Commissioner, Executive Officers, Executive Engineers and Heads of Departments. Focus areas include policy formulation, strategic planning, financial management, PPP models, data-driven governance and SBM-U compliance.

Tier 2: Operational and Supervisory Level

Participants may include Sanitary Inspectors, Junior Engineers, Supervisors, IT Officials and SWM/LWM supervisory staff. Focus areas include SWM Rules implementation, monitoring, DPR preparation, grievance redressal, MIS reporting and performance monitoring.

Tier 3: Grassroots and Field Level

Participants may include Safai Mitras, sanitation workers and field supervisors. Focus areas include source segregation, PPE usage, safety practices, community interaction, door-to-door awareness and hygiene protocols.

Key Performance Indicators

The tender defines the following indicative performance targets:

Eligibility Criteria

Interested bidders must be legally registered entities such as NGOs, Trusts, Associations, Societies, Section 8 Companies or similar eligible organizations with relevant experience in IEC, capacity building, SBM, waste management or similar assignments.

Mandatory requirements include:

• Legal constitution / registration documents
• Principal place of business details
• Authorization / Power of Attorney for signatory
• PAN Card
• GST Certificate
• Non-blacklisting undertaking
• Proof of immovable property or self-certification that the bidder does not have any property
• Cancelled cheque / proof of bank account
• Proof of address

Financial Criteria

The bidder must have a minimum average annual financial turnover during the last three financial years ending 31 March of the previous financial year. The turnover should not be less than 70% of the value of work, certified by a Chartered Accountant.

The tender also mentions that turnover shall be updated to the price level of the last financial year at the rate of 8% per year, compounded yearly.

Since the estimated value of work is not clearly disclosed in the tender notice or BOQ, the exact turnover amount cannot be calculated from the available documents. Bidders should verify the estimated value, if available, on the e-tender portal or through official clarification.

Experience Criteria

The bidder must have successfully completed or substantially completed similar work during the last three years ending on the last day of the month previous to the month in which bids are invited.

Similar work means experience in holistic IEC and capacity building activities, including SBM, waste management or similar activities with Government or CSR projects.

The bidder should meet one of the following experience conditions:

The value of work experience will be updated to the price level of the last financial year at 8% per year compounded yearly.

Minimum Project Team Requirement

The agency must deploy suitable manpower for execution of the assignment. The tender specifies minimum staffing including:

Evaluation Methodology

The tender follows a technical and financial evaluation process.

Technical Evaluation

The technical proposal carries 100 marks. Minimum qualifying marks are 70. Only bidders scoring 70 marks or above will be considered for financial evaluation.

Financial Evaluation

The financial score will be calculated using the formula:

Sf = (Fm / F) × 100

Where Sf is the financial score, Fm is the lowest financial bid, and F is the financial bid under consideration.

Final Selection

The final QCBS score will be calculated as:

Final Score = (Technical Score × 70%) + (Financial Score × 30%)

The bidder securing the highest combined score will be selected.

Tender Fee and EMD

Bidders must pay the applicable tender fee and EMD online through the Haryana e-tender portal. The EMD amount is Rs. 1,00,000. The tender fee is non-refundable.

Payment may be made online through Internet Banking or by generating an RTGS/NEFT challan.

Submission Guidelines

Bids must be submitted online through the Haryana e-tender portal. Bidders must register on the portal and use a valid Digital Signature Certificate for bid submission.

The tender will follow a single-stage, two-cover system:

1. Technical / Pre-qualification Cover
2. Financial / Commercial Cover

The price bid will be opened only for technically qualified bidders.

Bidders must ensure that the BOQ template is not modified or replaced. The financial rates must be quoted online only in the prescribed format.

Payment Terms

Payments will be released on a monthly basis subject to:

1. Submission of invoices
2. Submission of activity reports
3. Verification by Municipal Corporation Panipat
4. Approval of the competent authority

Penalty and Termination

Municipal Corporation Panipat may impose penalties for non-performance, delay, poor quality execution, non-deployment of manpower, late reporting or non-compliance of instructions.

Repeated failure to achieve project deliverables may lead to termination of the contract. In case of termination, Municipal Corporation Panipat may forfeit the EMD or security deposit and may engage another agency at the risk and cost of the defaulting agency.

Document Checklist

Bidders should prepare and upload the following documents: